FAQ’s

We offer courier delivery all across Perth! Simply pick your preferred delivery date at the checkout (for same day delivery please order before 12:00 weekdays, 10:00 Saturday).

For specific suburbs please see our delivery page or give our friendly team a call.
Courier delivery applies to all orders containing plants or flowers.

Australia wide delivery is available via Australia Post's parcel post service. Australia wide shipping is available for select items only and excludes living plants and flowers.

Courier Delivery: We offer courier delivery all across Perth. This is our standard delivery option, with same day delivery and advance date selection options available. All flower and plant orders will be sent through courier delivery.

For same day delivery orders must be placed before 12:00pm weekdays, and before 10:00am Saturday.

Parcel Post: We deliver Australia wide via AusPost parcel post services - select items only.
All plants and flowers are excluded from parcel post delivery and must be sent by courier.

Click & Collect: Orders can also be collected from our East Victoria Park store. With advanced date selection and same day collection available.

We deliver Monday to Saturday. We don’t deliver on Sundays or public holidays. If an order is placed on a public holiday, we will deliver them the following business day. (Courier Delivery only).

Parcel post orders will be shipped within 1-2 business days of being received. Delivery times may vary depending on state and postal service conditions. For guidance on delivery timeframes please refer to Australia Post.

For same day delivery Monday to Friday all orders must be placed prior to 12pm. On Saturdays all orders must be placed prior to 10am (Courier Delivery only).

Parcel post orders will be shipped within 1-2 business days of being received. Delivery times may vary depending on state and postal service conditions. For guidance on delivery timeframes please refer to Australia Post.

Of course, select your desired date for delivery when placing the online order.

Our courier will only leave the delivery if there is an appropriate place to do so. We will ensure your delivery is left in a safe, shaded area not visible from the street. If there is not a safe place to leave your order, our courier will bring it back to the store and you will be notified.

Re-delivery is possible, however the original delivery fee will be charged again. All efforts will be made to re-deliver the same day, if this is not possible the delivery will be made the following day.

If you wish to leave specific delivery instructions please leave them in the comments section when placing your order.

Unfortunately we cannot give a specific time for delivery, however if a specific time is required please leave the details in the comments section when placing your order and we will endeavour to meet your requests.

If your suburb isn’t listed on the deliver page please either call the store on 08 9361 6684 or send us an email and we can discuss with our courier possible options for you.

While no two plants grow exactly the same, we do our very best to make sure what you receive is accurate and beautiful. Our dried and fresh bunches are made using seasonal flowers, and may have some minor variation based on seasonal availability. Trust our expert team to create a beautiful gift for your loved one.

For our hampers, please expect the items as pictured. Any substitutes will be listed on the product description.

We do not offer custom floral designs as part of our services.

However, custom gift sets (either on their own or paired with plants / seasonal flowers) can created with items you have selected in person in our East Vic Park store and delivered. Simply come in store and build your dream gift with the help of our friendly team or give us a call on 08 9361 6684.

All orders include a complimentary GB card. If you wish to add a personal message simply add this to the, “What would you like the card to say?” section. Greeting cards can also be purchased at the checkout or under our 'gifts' section for longer messages or as a thoughtful way to elevate your gift.

Please make sure you check spelling mistakes and specify who the delivery is from if they are not anonymous (sometimes people forget this step!). We add this message to a complimentary GB card that is sent with your order.

Of course you can! If the orders are for the same address simply add the desired items to your cart and they will be sent out together.

If the orders are for different delivery addresses we ask that you please do separate transactions to avoid any confusion.

We are committed to giving you the best experience for yourself and your loved ones. If there are any issues with your order or you you are wanting to give some positive feedback, please email the store or call us directly.

Please see our Refunds & Returns page for full information on our policies.

For further clarification or questions you can call the store on 08 9361 9984 or email us at orders@greenbunch.com.au